| rev:text
| - Tako sushi was my "go to" place when I meet up with my cousin. Usually, service isn't perfect, but today was just downright awful.
They recently implemented an All You Can Eat menu, which we were excited to try cause it looked very promising.
When we came in, we were immediately greeted and seated (this was at 8pm). We looked at the menu for a bit and placed our first order. It was 3 hot dishes from the kitchen and rest were from the sushi bar. Hot food came out within 15-20 minutes, we finished it and we just assumed that the sushi was going to come eventually; 30 minutes passed. We asked the server where our orders were, she seemed a little confused and went to check. She came back and said it's coming. No food came. So we just ordered more and ordered the same dishes again in hopes of it actually arriving. This time 3 dishes out of 8 arrive. We asked the server again for the rest of our food, she said that it all came out already. We were slightly irritated at this point and we placed our FINAL order. This time once again, less than half of the food arrived.
We were sitting there patiently waiting for the rest of our food to HOPEFULLY arrive. The server then approaches us at 9:25pm to tell us, "Last call". I believe MOST AYCE places give the last call about half an hour before.
At this point, we were fed up. We tried to get someones attention. But every time, they held up there hand from a far to signal that they'll come. But they don't. At this point, our server disappeared.
When we finally got the managers attention, we told him what the situation was (how half of our food never arrived, our server wasn't around, no one came by our table till we flagged down servers multiple times). He said that he would go, "check to see what happened to our orders". He disappeared for 15 minutes. We ask him again what the status of everything was, once again, he said he'd be back. Another 20 minutes pass. We told the manager that we weren't happy with how tonights dinner went and that we don't think we should be paying full price for the lack of service. He said he'd give us 10% off. My friend said that 10% off will not compensate for what happened tonight. ***RIGHT OFF THE BAT, the manager then threatens us, "You don't want to pay? I'll call the cops on you." At this point, the manager wasn't willing to listen to us anymore. He keep on saying he's going to call the cops on us.
I have worked in the restaurant industry before, and my previous managers have NEVER treated a customer like this.
I will never be coming back to this establishment ever again - not unless they do something about management and how they train their employees. Cause tonight was an absolute disaster.
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