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  • Most service experiences at Best Buys over the years have been painful. My most recent trip happened to be their Pineville, NC store. To my surprise, I received great service. So good, I thought they deserved to have a positive review for once. I went in looking for a very specific audio/video device (an IR emitter). I asked the first associate I saw inside - she didn't have a clue what I was talking about BUT, she did what many other Best Buy associates in previous experiences have not - she asked a colleague. I know - groundbreaking, huh? The colleague she referred me to instructed me they didn't carry that particular product in house BUT I had two options: order online from the Best Buy website or he could call other area stores for me to confirm they had it in stock. Loved it - resourceful, courteous, and driven to find a true solution. He gave me options versus just saying "sorry" and walking away. He called the store on Rea Rd, confirmed they had it in stock, and had them hold it for me at their service desk. Perfect. The only part of the experience I didn't like - the sales associate encouraged me to purchase the device there at the Pineville store. He did so for one of two reasons (maybe both): he thought I was a flight risk or he wanted his store/dept to get credit for the sale. I didn't really care, so I paid at the Pineville store and picked up at the Rea Rd store since he was the first solutions oriented employee at Best Buy I've encountered in a long time.
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