Well, had another car that needed a battery and after getting a call from, Dave, the manager apologizing for the mess up on the last visit, I told him that the next time we need a battery we'd give Sears another try....glad we did. They're back to giving the same superior service that we've had from them the past 20 years. Very courteous and fast check-in, battery install was done when promised and fast check-out. Two thumbs up to Dave for getting this place back on track again.