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  • A bit misleading. We came in and wanted to sign up for the $35/month plan and we brought our own phone. All we needed was a SIM and to activate the account. The first thing we asked him is if we can both both our names (mine and my sisters) on the account, as we both will be managing it. He said no problem. Then we picked our plan, ported over our own phone number, and he gave us the SIM. He then told us that the 2nd month's bill will be only $10 (I didn't understand why, but said okay). Turns out, he made us pay a month and a half upfront (not WIND policy) and we only found out after. When I went back into the store to dispute this, they made a scene saying my sister needed to be there too, but I explained that when we signed up, I asked for both of our names on the account to avoid a situation like this... he finally gave in. I then came in a few weeks later with my sister to transfer it completely in my name, and he told us there's some ridiculous fee for that ($50 or something?) which was never mentioned before. I won't be going back to this store for any on-going issues with WIND. The service thus far has been good, but the initial setup experience with this store was a letdown.
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