They forgot to give me two items. I called and got Nina and told her I was on my way back. She gave me the food and credited me the meal price. She was extremely pleasant and empathetic.
Now I wanted to try something new so I ordered the 7 layer burrito. I didn't ask what came in it but asked to get it without beans. When I bit into it there wasn't any meat. I called back and got another woman on the phone that said she was the one that took my order. She was rude and not at all empathetic. She said well I guess I should start telling our customers what comes in the burrito. I agreed and said if they are ordering without beans I would think she would say it doesn't have meat. My bad for not checking but her bad for not caring.