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  • We purchased both our carbon bikes here in July. After spending close to 10K, I had been having some "attitude" issues from the manager Jon, but continued to overlook it until yesterday. I went in to purchase my third helmet, which I had ordered and they had called me to inform me that it was in. When I arrived, Jon went and got it from out back, I looked at it and said OK I'll take it. He then took it over to the register, and I prepared to purchase it, however, another customer came in the store at this time to drop off his bike for repair. At this point Jon looks at me and says "hold on" & he waits on this customer. He finishes with this customer and another customer walks in the store, he walks over to him and asks what can he do for him. At this point I am appalled and I say, I would like to pay for my helmet and go home. He asks, oh, is this a problem ??? There are sooooooooo many more bicycle shops in Scottsdale, I really feel I don't need to wait and watch the manager wait on other customers who have come in after me. I didn't realize someone could stoop so low, and be so rude. So unless you like to watch their staff wait on others and blow you off, go somewhere else.
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