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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • The delivery of my online order was canceled and rescheduled four times - each time with just a few hours notice and after I had taken the day off work to accept the delivery. I went to the Tempe store to find out what was going on, waited in the Customer Service line for an hour and finally was told that the delivery company had made an error. On the day of the fourth cancelled appointment, I called IKEA Customer Service and had to wait 55 minutes on hold to be told once again it was a delivery company error. The agent promised that she would contact T-Force and call me back within 20 minutes. I never heard back from her! The delivery company showed up after canceling my delivery and were extremely rude - blaming IKEA for all of the cancellations. Today, I had to return one incorrect item from my order. Once again, I waited in the Customer Service line for 75 minutes. When I finally made it to the register, I had more extremely rude service from Sam. IKEA needs a TOTAL Customer Service overhaul!
http://www.openvoc.eu/poi#coolReviews
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