I took my parents to Gordon Biersch for dinner while they were in town. the 4 stars is largely based on the service we received, it was prompt, courteous, and genuine. My mother was interested in the Lobster Bisque but even a cup was too large a portion, so we didn't order it. He later surprised her with a small ramekin of the soup. It was very thoughtful and she was impressed by that. We enjoyed the food and the overall experience.