Terrible Service all the time! They are notoroious for their terrible service. But if you must go, yes the coffee is good (if they manage to get your order right). They offer Soy milk now but don't bother, it is always old. The popular desserts like the natas are good and fresh but everything else, I wouldn't touch.
Honestly, they need to shape up especially since new competition has come around. They have a terrible reputation in the portuguese community which isn't a good sign. I would just go to Golden Wheat Bakery further east on College St. instead.