I could not disagree with Amber D more! I have taken all of my dogs to Scooby Do's for the last 9 years and they have always listened to what I have to say! They have allowed me to stay with my oldest dogs throughout the grooming process and are never unkind when I ask for something special. I believe the point is that they do listen and do what is best for the dog- which is not always what the owner wants: a lesson I had to learn the hard way. They treat me like family and baby my dogs just as I do- something I have witnessed firsthand since I stayed nearly the whole day with them. I do not trust just anyone with my dogs and the fact that I trust them with my babies speaks volumes!