We ordered $40 worth of pizza for takeout and it took almost 2 hours -- was told 20 minutes. We were not comp'd for anything. When I expressed my dissatisfaction, they offered to give me $40 credit toward my next order. I asked for this in writing, and they gave me the "we can't provide it in writing -- we wrote your name down and have you on record" line.
Guess what -- I called back a couple months later and they had no record. They refused to honor the credit....and were rude. I asked to speak to the owner, and was told "he's out of town." The pizza is mediocre at best. I have zero tolerance for businesses such as this. PLEASE spend your money somewhere else that deserves to be patronized.