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  • Rude, unprofessional, and terrible customer service. We are staying at Rio for few nights and was very glad that we found a spot that was still open. We went there on Sunday around 10:20pm, ordered their buffalo burger, bbq bacon burger, and large fries. The buffalo burger came first, great! Then, we never received the rest. I went back to the cashier, Jazmin, and explained that so many other customers came and left and we still have not gotten our order. She apologized and talked to the kitchen staff. This was the time that totally pissed us off. The kitchen staff and the lady who was serving the food on the side were talking loud. We were sitting next to them. They kept saying that they gave us the food already. They REFUSED to give us the food that we paid for and waited for 20 minutes. Jazmin, even gave us the buffalo burger as a comp and delivered all of the food to us herself. Mind you, she was the cashier. First time at Smashburger and will never come back. All of the staff were extremely rude and professional. Fire all of them and keep Jazmin. At least Jazmin knows what customer service is about. If she was not pleasant, I would have resorted to talking to the manager or asked for a refund. Do not come here unless you want to pay for $10 burger and it will be served with extreme unprofessionalism.
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