I'm not sure how many times I have come home with bruised & smashed produce but today's grocery trip iced the cake for me. I specifically asked the cashier to put my frozen & refrigerated items into the cooler bag that I brought, this did not happen, instead my 3 heads of green leaf lettuce were at the bottom of my cooler bag alongside 2 cantaloupes with the rest of my produce on top. The bag was heavy even for my 6'2" husband! My frozen food was thrown into one of the canvas bags that I had brought. When I got home I photographed all of the produce that came out of my bad before we could even see the lettuce. I then called the store & spoke with an assistant manager who apologized & said that she will "counsel" the cashier & bag person. She added my name to her book so that I can get 3 heads of lettuce at no charge on my next visit, I had already assured the manager person that I will not be back. This is the store that I have gone to weekly for several years, spending about $130.00 per visit, I'm sure they won't miss me as a customer & I surely do not want this to happen to anyone else.