My boyfriend and I have been fans of Mert's since forever now. We LOVE their food and the soul put into it. However, the past 3 times we have gone recently, something has been either wrong or uncooked, and it just leaves us speechless in what has become of Mert's. The customer service is lacking horribly, service is sllooowww, chicken has been under-cooked two times now out of our 3 recent visits, and the list goes on. All these downs have swayed us away from Mert's now unfortunately. Every time we want to grab something soulful to eat, we think of Mert's....then remember what has happened the last three consecutive times....and then we back out and chose elsewhere. Truly unfortunate, but I would rather not risk spending $30+ to have uncooked food or feel as though we do not even exist in a restaurant that should be serving us, taking our orders, refilling our drinks without us wondering around to find someone to do so :( Really hoping for the best and that the management there straightens up and get this place in shape again.