This is specifically for the grooming. The staff is kind, service pleasant. I have taken my mini schnauzer here a couple times. It is very easy to get an appointment, reason being that the grooming is just okay. I give specific instructions, pretty basic ones, and they are pretty much completely disregarded. It is the Walmart of grooming, but with Neiman's pricing. Way overpriced for what you get, nickel and dime you for everything, which I wouldn't mind if the grooming was even average, but it's not. I wouldn't recommend having your dog groomed here unless you are in a bind.
UPDATE: Gave one more star. Went in and told manager that I was unhappy with my dogs' groom and she refunded me in full without issue. I appreciate the willingness to make things as right as they could without any grief.