Normally I do not do business at Best Buy but I was told by a Verizon rep to go to Best Buy so I could have my information transferred from my Samsung phone to my Verizon LG V20. Best Buy has the Samsung pro bar in their store. I went to the Verizon counter and talked with a gentleman by the name of Brandon. He was extremely personable and most of all......KNOWLEDGEABLE! He was able to set up a bluetooth connection and transfer my data whereas others have failed. Kim King should be proud to have Brandon on her team and Verizon should be proud to have him representing their products and Services. GOOD WORK BRANDON!!!!