I have been a member of Golds since February! The staff at all locations are very helpful. All locations have different machines! I walk in it smells like a gym so I don't know what others say. If they don't like it go to private facilities. I like it it's motivation to keep going! 50+ lbs down later and still going strong! See you tomorrow! And by the way their classes are awesome I love Zumba! Helene and Michelle are great!