I have been here three times, and have been pleased with the service and the quality of my haircuts each time. This morning, poor planner that I am, I showed up 15 minutes late and they were gracious enough to still seat me for a haircut I desperately needed before a business trip tomorrow. They did inform me that we wouldn't have time for some of the frills -- the hand wax, etc. -- which I enjoy but don't find necessary. I was worried about a rush job on the haircut, but I'm happy with the outcome. (Full disclosure: my haircut is pretty simple.)
The grooming package for men is $42 before gratuity which is high but IMHO reasonable for Vegas. I do wish they would unbundle some of these services so I could just get one of the services in a session, but I understand the business logic.