Bought over $5k piano from them couple months ago. When we purchased it, they told us it came with one time free tuning, "Just call us approx. 3 weeks after we deliver the piano and we'll come and tune it for you."
Well, it's been two months and I have been calling them over five times with a promise they will call me back to schedule it. Nothing has been scheduled as of today.
It should be noted, I really don't care about the free tuning at this point. However, if a business cannot honor their own policy, their promise over the phone multiple times, that is simply not acceptable. Most importantly, their responsibility of a future warranty is questionable. Expect them to provide store warranty of a piano when they do not honor a $100 service? Unlikely.
I definitely do not recommend them for purchasing musical instrument especially if it's a big purchase. One dishonest business.