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| - My wife and I came home to a bad water leak from our AC condensate line which had flooded our closet inside our home under the AC unit. Our insurance company Secura, sent Stratton Restoration out to our home. Long story short, they had to return because they did not remediate the water leak, damaged our walls throughout our home, damaged the door on our brand new refrigerator and took 4 months to replace the door, which never would have happened if I had not demanded that it was repaired. Additionally, it took 3 months to find and locate a new AC return vent which was bent and damaged during their initial water cleanup. I went to Home Depot and found the correct vent on my first trip to the store. We had constant contact regarding our extreme dissatisfaction during this entire process and they never addressed any of our qconcerns or provided any input. While in final negotiations with Royal Reynolds of Stratton, they sent our account over to Resource Receivables Management, even though they (Royal) agreed to a settlement amount with payment plan. Our letter received from Stratton clearly stated "...unless we receive payment in full by 04/03/2017 or work out an agreed upon payment plan by this date, we will have to turn your invoice over to a collection agency ..." With this said, once again they broke the Arizona Consumer Rights Act by not doing what they said. Royal did not allow us to negotiate a payment plan which we all agreed on, instead he ignored us and took the easy way out and sent us to collection. They will damage or break anything that gets in their way and when asked about it, deny that it happened. To make matters worse, my wife was home recovering from heart surgery and very susceptible to any type of infection. The fact that they did not clean the entire water leak up and had to return did not help matters since all of the airborne contaminates such as mold etc were circulating through the house which drove us to seak refuge elswhere. Steer clear of this company, their lack of attention to detail and terrible customer service in itself is enough to never recommend them. I have much more detail, and not enough space to write it all. Suffice it to say, they did not uphold their end of the contract by "providing reasonable care and skill while working and as I stated previously, they NEVER acknowledged or addressed any of our dissatisfaction during the process.
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