Did the walkup order window; I got my cheddar jalapeno bacon pretzel quickly, no problem! It was good, no complaints. A friend got the giant donut, which we all tried. The chocolate was awesome and the donut was sugary goodness. We couldn't finish it. Others got ice cream and really liked it. Another friend got fries and it took FOREVER. She must have waited 1/2 hour for the fries. We sat in the covered area behind the walk up window, enjoyed our treats. Overall I liked it, but some in our group had some problems with the slow service.