After getting my eye test done here I purchased a pair of prescription sunglasses. I was told that the particular lenses that I chose were special order and would take about 7-10 business days to arrive. I called 2 weeks later to get an update and was told that it would take about 3 weeks and not 7-10 business days which is fine. Another 2 weeks pass and I decide to call back to get an update because I hadn't heard from anyone. The gentleman that picked up the phone put me on hold to check up on my order. When he returned, he stated to me in the most condescending way "on June 30th, weren't you told that it would take 3 weeks". I kept my composure although I wanted to answer back at him in the same tone.
This is very poor customer service considering it was the 2nd time I called for an update in the month since I initially placed the order. This particular staff member needs to be retrained in dealing with customer inquiries. On top of that, at the time of this review I am still waiting for my sunglasses to arrive.