Using the LT BUCKS at the LifeSpa has not been the most pleasant experience. I arrived for a pedicure I scheduled days prior and was told the nail tech went home sick *yesterday* and called out sick again today so I couldn't be seen. She was surprised no one called to inform me. Yeah, me too! I made arrangements for childcare for my baby and rushed through errands to be there for that appointment. To make matters worse, my LT BUCKS were expiring 2 days later and she was all booked up for the next couple days. She was nice enough to honor the expired points for an appointment the day after they expired but I was not happy when she advised ME not to reschedule or I would forfeit the bucks. Excuse me, I was there for my appointment! I would've appreciated a phone call!