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  • I went in last night to get studying done, and get my favorite drink a caramel frappacino drenched in caramel and I had one of the best customer service experiences I ever had at Starbucks. This store has an awesome night time crew, which is rare for evening employees. Hence, the reason why this great experience stuck in my mind. This was my first time there, and from the moment I walked in the door both staff members working welcomed me in with a big hello and beautiful smiles, that automatically let me know I was going to have a great night at their store. The employee on register went to the register right away and took my order and understood my love for their caramel sauce, so he relayed that message to the employee making the drinks. She not only made my frappacino with the caramel works, just like I like it, she personalized my drink with a finishing touch, that said "have a great night:)" on the cup. This is exemplary, exceptional customer service, and out of all the bad customer service experiences I had before this at some of the nicest Henderson Starbucks, (such as the Starbucks at Stephanie, where I had to wait 15 minutes, when I was in the store, for someone just to come to the register to take my order) this is why this really great experience at the Horizon Starbucks meant so much to me and is worth highlighting and mentioning! This Starbucks is definitely going to be my new study spot. Oh, and they have an awesome long study table with tons of outlets at the top (so you don't have to uncomfortably bend over to put the plug in, like at most Starbucks). It also is not that crowded at night, probably another reason for the personalized exceptional customer service, but also the best reason to make it a great study spot.
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