This is THE place to take your kids for haircuts, especially their first cut! I've had very positive interactions with the staff and they are very accommodating with scheduling appointments. I highly recommend scheduling and being on time--they are super busy. My oldest loves getting his haircut and if it's been a while actually reminds me! His favorite chair is the police car that lights up, but doesn't complain about the other chairs when the movie of his choice begins. I just took our youngest here for his first hair cut and it was an amazing experience. The stylist was very calm and knew what she was doing. He didn't cry at all and looks great. We've had good experiences with their hair cuts too (which is kinda the point--I want them to look good and not just be happy). I always refer back to their notes in the computer from the previous cut to make sure I get it right! We definitely will be back!