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| - On April 21 this year I was hit by a cab driver in the side of my 2012 Jeep Wrangler while playing in a ball tournament in Las Vegas. My Jeep sustained about $5000 in damage and had to be left in Vegas to be repaired while I returned home to Mesa for work. While my Jeep was being repaired by Chapman Jeep in Vegas, I discussed with my wife maybe I should just start looking for a 4 door and automatic as she could not drive a stick and our son is getting older so harder for him to get in the back seat with a bucket seat. So, we decided to start looking for a 4 door automatic. I saw one online (the one I bought a 2014 Wrangler Unlimited Special Military Tribute Oscar Mike) and went in the next day May 8 to look at it and test drive it. I met with the used car manager (Dwayne) who opened the vehicle and took me out to test drive it! He never pressured me into anything at that time. I loved it and told him I wanted to bring my wife down to look at it later that day. So, about 6pm that evening I called Dwayne and told him we were on our way down to look at it and I wanted her to drive it. So, we arrived and we were introduced to the salesman I had talked to the previous day...Matt McCloud I believe was his name...I just call him Matt and consider him a friend now, as I do Dwayne. So they let us take it out. She loved it as well and she drives a Hummer! We returned to the dealership and I sat down with Matt to talk price. Now I had put a lot of extras on my other jeep, grill guard, kc lights, running boards, had it lifted, had a custom made spare tire cover reflecting my military service, custom tail light covers...dvd/cd stereo, new oversize tires and rims....and...a hard shell top. I had invested some dollars into it. Now, I am not dumb and know that you are not going to get your money out of extras when you trade a vehicle in. Also, Dwayne knew full well that my vehicle was in an accident in Vegas. He told me not to worry about that, he wanted to make a deal with us. So, he looked up the blue book value of my Jeep and KNOWING AGAIN that it had been in an accident, still offered me OVER blue book value! I was stunned...and stunned even more when he told me if we made a deal that I would not have to go to Vegas to pick it up that they would get it back to the dealership for me! He also told me that I could take my custom cover and custom light covers off of it as well. So, we came to an agreement on price and I was going to pay the offset amount in cash the next day. Matt wrote everything up and I was on my way in about an hour...and that includes going through finance to sign everything! I was never pressured to do anything like you usually are at a dealership. Both Matt and Dwayne are outstanding people to deal with. Ask for them when you go in to look at a used vehicle.
Last week I took my jeep in to get an oil change at another location. I asked that the oil life light be reset and of course it was not. I opened the manual and did everything it said to do, turn the key on (don't start it) pump the accelerator 3 times to the floor, turn it off, then back on and check the oil life percentage indicator...well it would not reset so I text Dwayne and he said to bring it in next week as I was leaving for San Diego the next day for a week but not taking the jeep. I brought it in today and it took 3 mins for a tech to reset it. Dwayne took it straight to a tech so I did not have to wait in the service line which would have taken hours. He came back and I said what do I have to do to reset it next time and he said pump it 4 times so now I know. It was great to see Dwayne and Matt again! You cannot go wrong if you deal with these two individuals. Chapman is lucky to have them as employees!
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