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  • I really needed carpet and I was impressed with a carpet promotional card that came in the mail for RC Willey. $39 installation and 15-20% off all Stainmaster carpets. I thought I hit a lucky strike. I called to schedule a measurement of my home. The guy was nice enough and ensured me this twice a year offer was one RC Willey actually looses money on. He explained they try to boost sales even if there is virtually no mark-up. Okay, I thought. Seems somewhat logical...I guess. So I go in to RC Willey and meet a sales rep. She has me look at tons of samples and has me pick like 10. After 30 mins of this, I ask if these are the promotional Stainmaster carpets. She assures me everything is on sale. Im suspicious but I play along. Finally I have her quote me for one sample I liked. Mind you its 3 bedrooms and less than 600 total sq feet. The price: $3300. Like as in $1100 per average size 10x10 bedroom I ask, and she says "yes' with a straight face. So I ask what is really on a good sale like as described in the flyer? She explains the samples with a black dot is what is on special (like why didn't she say this at first?). So out of 1000's of samples like 12 have the black dot (if you can find them). Of course the samples on sale are the ugliest. Drab grays and browns and cheap materials. One was dark burgundy with rose pattens, I kid you not. I am annoyed and ask for a quote for the least of the ugly cheap sample I can find. Price: $1700. Plus I will have to move all my own furniture. I call around to multiple carpet dealers in town (there are tons) and get quotes for hundreds of dollars less, some almost half of these prices. Long story short, RC Willey uses gimmicks and the old bait and switch to get people in the store. A total waste of everyone's time. Never again
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