The whole experience was great! I received a phone call from Rosalie- which she is very sweet / efficient and easy to talk to! Had my appointment set up for Monday and they were able to come earlier than expected which was great. Derek came to inspect and fix every problem we had. He thoroughly explained what he was doing and what I could do to prevent possible future mishaps with some draining /plumbing issues I may have. I would definetly recommeded them to family and friends!