I've been here in the past and really enjoyed it. I decided to take my family there for Sunday brunch at noon since they were visiting for the weekend. I anticipated a 30 minute wait which is normal so we walked around the block to pass time.
After the 30 minutes we were seated and ordered coffees and food. The coffee was quick but it took over an hour for the food to come out. There was another table that complained for the wait and even though the place was full, not one table had any food on the table. The manager said they were backed up washing dishes, and later when we asked the waiter said the kitchen was running behind on orders. Two different stories but finally after 75 minutes our food came out!
The omelettes were ok but the potatoes tasted raw. When we complained about the wait the manager said it was normal and decided to take out coffees off the bill. It was a small gesture but she did not seem apologetic in tone despite saying she apologizes. The meal should have been free, the food was subpar especially compared to past experiences, and the wait was awful. A pirates player also happened to stopped by but because it took so long to seat his party he did not bother to return. I was thoroughly disappointed.