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  • I wish there was an option for negative stars as I would certainly choose that. I first experienced their rudeness a few months ago when I stopped in for something to drink. Person working never looked up from the laptop to welcome me in. Didn't tell me the price just stuck their hand out for the money and didn't thank me. Although I vowed never to go back, alas and unfortunately I did. I needed to buy Arborio rice for a risotto dish and since I work in the area, I stopped in to buy it. When I arrived home I realized the rice expired almost 6 months ago!! I was not going to be out $9 for a bag of expired rice, so I went in to return it. I falsely assumed since they were a small business that it would be a nice experience. I wish I would have recorded it for all to see. When I walked in, there was a person at the counter who I thought was a customer, but was not, and about 4 people behind the counter. The rude worker at the counter wouldn't move for me to put the bag of overpriced expired rice down, and the other people just looked at me. So I advised I needed to return it due to the expiration date. They decided they were going to use this to teach one of them how to do a refund. Whatever. I heard them say to each other that it's store credit. Wait what? I said I shouldn't have to take store credit for an EXPIRED bag of rice. The ride person at the counter took her finger and pointed in front of my face at the sign that said no refunds. I advised again that I wanted money back for an expired product. They all started SHOUTING at me. The one lady shouted to another person SHUT UP. I do not know if this was directed towards me or a co-worker, but either way, it was so unprofessional and crazy. I told them to give the store credit to someone else and proceeded to walk out. As I was walking out. they were screaming at me that the rice was STILL GOOD. That it was OK to use an expired product. I cannot believe the lack of customer service I experienced. I put it on my facebook page to spread the word never to shop here and within minutes received the following replies from my friends: They were extremely rude to me as well! Same Experience! Terrible small business owners. I would rather support them but they give me every reason to drive to Whole Foods and Fresh Market. Spread the word about this horrible place that sells expired food and yells at you for not wanting it.
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