I was afraid to try this place given the bad reviews. I have gone here for regular car washes but my car was in serious need of detailing.
I went when I had time to spare (Sunday morning) because the reviews said over and over car washes took longer than expected. I asked how long to expect and was told 1.5 hours. I spent about an hour walking around Tempe Marketplace then went to the waiting room. I told them I returned and I got a time estimate of 45 more minutes.
They did go over by quite a bit (I was there 2.5 hours) but they did a great job. One of the guys even came to ask me if I had spilled yogurt on my back seat and I had several years ago and was amazed. He did an odor treatment to the cabin filter for no charge because he said the odor was trapped in my filter (he was right). For years I have kept a box of baking soda in my car for that reason. He increased his tip by $5 for that one!
They did a great job although I lost my antibacterial gel (minor loss). But after I tipped the guy over 20% he went over the exterior of my car again with a cloth to make sure he got everything.
Go with plenty of time or have someone pick you up while you wait. A nice tip will help for those final touches. Maybe I got some good people but I don't think this place deserves 2 stars (the average).