Phoenix seriously needs to take a cue from Disneyland and build a monorail or train service from the airport to this rental car center which couldn't be further or more inconveniently located away from the airport. It's like they are penalizing you for wanting to rent a car! And waiting forever to stuff as many people on the shuttle vans is annoying, more inconvenient and just adds to delays and frustration. On the plus side, at the rental agencies you can jet through using kiosks - yay technology! - which is great - but actually getting you to the kiosks and where the cars are located is maddeningly slow and manual