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| - I visited the Heart Attack Grill in Phoenix a few times, and was really excited when Dr. Jon brought the concept here. I love this place.
I've read through all of the reviews here, and the responses seem to indicate people who don't get it. This place UNABASHEDLY is what it is. If you don't like it, go somewhere else.
*****
There are a few of the common points in these reviews I'd like to respond to -
#1 - Price - I think this place is very reasonable for what you are getting. The single burger is a half pound, comes with fries, and runs about $7.50. It's about $2 more than a large McDonald's value meal, and that $2 is paying for the atmosphere and a better overall quality of food.
#2 - Burgers - Are you going to get a Gourmet burger? No. But you'll get a REALLY good fast food burger. If you are expecting a 5 star burger here, you are at the wrong place. The Heart Attack is essentially a really fun, upscale FAST FOOD joint. Think "In-n-out" rather than "Gourmet Burger." Do you get to choose how well done the burger is, or what kind of cheese it has? Nope. But you can't do that at McDonald's or Wendy's either. If you are looking for fancy, this place isn't for you.
#3 - The Fries - I like the taste of lard cooked fries. (Have since I was a kid) They do tend to be a little soft and chewy as opposed to crisp, and they have a very different flavor than fries cooked in vegetable oil. Again, this place is what it is. If you are expecting McDonald's style super crispy fries, you're out of luck, but give this a try, and you may find you enjoy them. (I do miss the unlimited fry bar. They had it in Phoenix, and opted not to bring it to Vegas)
#4 - Milkshakes - Don't think milkshakes. Think old school East-Coast frozen custard. These "shakes" are VERY rich, very creamy, very thick, and just enough sweet to make them wonderful without being overpowering. They are IMHO the best thing on the menu. I prefer the vanilla. The chocolate ones use actual cocoa powder, so they have a semi-sweet, dark chocolate kind of taste, which I find a bit bitter, but my wife loves. Just scoop the little pat of butter out of the way (the same way you'd remove the umbrella from your alcoholic beverage) and dig in to the creamiest ice cream you've ever had.
#5 - Service - I can't speak to the problems that others have mentioned, as I've never had a problem here. I visited the Chandler location 3 times, and have been to the Vegas location 3 times. In those 6 visits, I've never had a wait to get a table, and I've never had less than perfect service. If Dr. Jon is there, he always comes out and welcomes us, and has twice sat and talked with me at length about the restaurant and marketing and business. (much like the conversation described by Steve F. above) He's always been very pleasant and a lot of fun.
#6 - Theme - Yes, you have to wear the gowns. It's part of the fun. No, they don't serve diet. Diet soda misses the WHOLE POINT of the place. You CAN order water, but it comes in bottles. People...this place is a celebration of excess and fat and tasty food and obesity. It flies in the face of "healthy" and says right on the front door that this food is going to kill you. Why would you be surprised that the food is grease laden, artery clogging, fattening goodness?
Don't go to a strip club and complain about nudity. Don't go to a bar and complain about alcohol. Don't go to a casino and complain about gambling, and for God's sake, if you go to the HEART ATTACK, expect to get over the top fatty food in a fun, cheeky environment...and don't complain if that's what you get when you are there.
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