Made an appointment for estimate and was given an early appoint. I missed the confirmation call before my appointment so they skipped me even when I called 5 minutes prior to the appointment after seeing I had a missed call. They told me they went on to the next appointment and they would come back around in 30-45 min. Ok not too big of a deal. Hour and a half later, no one should up. I guess they don't want my business.
Appointment confirmations are conveniences for your customers, you shouldn't cancel an appointment just because I miss your call and then poor lack of followup afterwards. Sounds like not a very customer-centric way of handling things.