We have been waiting for 20 mins for 2 subs. Yes, somebody ordered 4 subs ahead of us, but a simple acknowledgement from somebody who works here that they realize it is slow and they are sorry would go a long way. To clarify further, they made the meatball sub, gave it to us in about 5 mins and 15 mins later gave us the other. No "sorry for the wait"
Poor, poor customer service.