| rev:text
| - On-time crew. Generally professional all-around. Disappointing work for the price. Aggressive quoting of costly (and questionably necessary) add-on services.
A couple of our trees - both ~20ft tall) needed some fairly significant trimming back. Called and set up an estimate. Their arborist came out on time a few days later and provided an estimate for trimming and told us one tree had some kind of insect issue and both needed soil treatment - the latter of which I found surprising given how healthy-looking and rapidly growing the trees have been for many years.
When I saw the actual estimate on paper, I noticed almost third of the cost were for these add-on treatments (soil and insects), so I called to ask a couple of questions. I did not get much of answer, but did get an aggressive/impatient pitch to schedule an appointment for the work and put a deposit down. I told them I need to shop around a bit.
So, after having a couple other outfits out (neither of which mentioned anything about an insect issue or needing any kind of soil treatment), I compared notes. TreePros trimming estimate was on the high-end, but not out of line. Confused on who to trust, I split the difference and had one outfit do one tree and Treepros do another.
I called to schedule and was told I'd get a call back in a couple days. Indeed, in a couple days, a scheduler called to setup the appointment (50% deposit required).
So, I scheduled the work , did the credit card deposit, and told the scheduler that we pay the remainder in cash to the crew.
The crew showed up on time and performed work on the correct tree. I was not home and my wife was not able to really communicate with the crew (she doesn't speak Spanish), so I'm not sure if instructions were clear (or conveyed as the quote just said "trim").
Anyway, the crew completed and left. When I got home and looked, I honestly couldn't really tell if any actually trimming had been done. The crown looked thick and full just as before and reached just as broadly. There might have been some internal pruning to clear weak/dead branches out, but at least one was left sagging with brown needles hanging low over the neighbor's fence. Disappointing for the price for sure.
The same day, the scheduler calls to ask if I wanted to charge the remainder of the work on the same credit card. We had paid in cash just 2hrs before, and it was actually the same scheduler that I had told that we would pay in cash - I know this because when I explained, I got "oh yeah, you were the ones that were going to pay in cash... they haven't updated it in the system yet...".
In general, it was a disappointing experience. I share responsibility in that I wasn't present on the work day to provide real-time input (figured the original requests would have been conveyed).
I won't likely be using TreePros next time. Your mileage may vary.
BTW - The other tree? I had it done by my regular lawn service (independent - not an arborist), and it actually came out quite nicely - though I get that it was potentially risky to the tree's health, but it has been a few weeks without issue.
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