I came here once & absolutely loved what I ordered so much that I came back two more times before work that week. The first time I went in no one mentioned the loyalty program so I don't get credit for that purchase. Although I ordered the EXACT same thing the same way, none of my subsequent visits have I actually received the same thing. Ive been back 5 more times hoping it was just a fluke & nope. I give up there's no consistency & the people they hire don't seem to understand sizing. If I order more add ins they've given me a tiny bowl with mostly only dry add ins and barely edible because it's so dry. The lid is squished on so tightly I can't even dip my spoon in with out making a mess of toppings falling everywhere. I'm sad. I really fell in love with this place the first time. Also when you order on the website you don't get credit towards the loyalty program. No one mentioned that either. Learned that the hard way. I won't go back due to the lack of consistency.
Update: It has been 3 months. What's funny is that I now know why they didn't care to respond to my review although they responded to other reviews.