The service department has always put on the great customer service face. They are accommodating and and easy to communicate with.
The only problem is that the actually technicians do not care about your car. I have had several experiences where the technicians will break items within my car internally and try to cover it up (and sometimes not).
Worse then that, when I had mechanical trouble with the clutch, one of the technicians told me there was nothing wrong with the car despite the fact that he couldn't even get the car in gear. It was a blown master cylinder which was covered under warranty, but I shouldn't have had to fight with the guy when there was an obvious problem.
Turns out that he ended up putting the wrong fluid into the transmission after he completed the work which then cause a string of other problems.
The devil in the details, and the problem really is that the details aren't being paid attention to.