I received the LASIK eye surgery back in 2012. My recovery went well and I was able to finally see with 20/15 vision! After about 3 years, my vision started to regress to the point where I could no longer see very well. I called the Scottsdale location and explained the situation. They stated it could be due to dry eye and told me to continue to use eye drops. I followed the instructions for over a year and it did not get any better. I finally decided to call to schedule an appointment last week (I would have called sooner, but I was pregnant and wanted to wait until after my baby was born). I spoke to the receptionist who was very nice and she told me I would be on the immediate call back list and that I would receive a call no later than the following day. It's been two weeks and nothing. This has been a major disappointment. I'm feeling like I paid almost 5K for nothing and I'm debating on whether to get glasses at this point because I can't see!