My boyfriend and I celebrated our two year anniversary this weekend and I decided (although last minute) to book a massage for the both of us. I called the spa and left a message to see if they had appointments. Nobody called me back. I called again and finally spoke to someone. I let the guy know that I was holding off on purchasing a couple Groupons until I confirmed they had available appointments. He booked our appointments for 12pm and let me know that check in time was at 11:30am. We arrived at about 11:45am and were told that we needed to have our tickets printed (guy never told me this!).....after haggling with the front desk lady for a few minutes they let me know that I could email the tickets to them...well there is no reception there so I couldn't.....then they told me that because I was 30 minutes late that time would be shaved off our massage...which was ridiculous because check in time is different than my actual appointment time! I thought it was really tacky to say that to someone especially when that was not communicated when I scheduled the appointment. They eventually rushed us in, printed our tickets AND DIDNT shave the time off our massage...The massage was good but your service was pretty unwelcoming and lacked professionalism. Would never recommend this place...