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| - All that I write here are facts. I will not embellish anything I say, however my disappointment in this company will most likely shine through in my tone.
This company completed a flooring renovation for one of my Phoenix rental homes a while back. They also installed a custom shower, as well as "demo'd" the existing shower and floors.
Brian was friendly enough in the store, answering all my questions. I originally came to him because of the dustless tile removal advertised on his website.
The first day of the project, the demo day, his crew did not show up until 9:30 AM in the morning. In fact every day someone came to work at the Phoenix house, they did not show up until after 9:30 AM. In addition, all tools were downed around 4:00 PM each day. This made me wonder about work ethic. It also extended the completion date way past what was promised.
Demo began and it was anything but dustless. The demo crew did not take care to remove tile, instead prying up and popping them out with a shovel. Bits of tile cracked and flew everywhere, even onto window ledges I discovered later. Definitely not the clean job I was promised.
During the demo phase, Brian never came out to the house to check things out. So I had to make do with phone conversations instead. Whilst on the phone, he was curt with me numerous times and seemed crabby overall. One time during construction, I actually insisted he come out to the property to talk. He did so, but seemed short with me as if my construction job wasn't important. When I asked him about minor changes to construction or adding a small project, (which would have put more money in his pocket!) he visibly got mad. His face got red and he was short with me. I literally thought I would have to "take him behind the woodshed" for an attitude adjustment. I had to speak over him and he backed down, but still he should not have such an attitude towards a paying customer. I spent over $8K with his company so he should be nice as pie when dealing with me; he wasn't.
During construction phase, it was much of the same with crews not showing up until after 9:30 AM and leaving around 4:00 PM; what happened to American muscle and drive and ambition?
The shower installation had numerous problems because the plumbing part of installation is contracted out. So the plumber made some mistakes and had to come out numerous times as well as tear a massive hole in some drywall to fix his errors.
Floor tile installation might have been the best part of the deal, but still I found numerous hollow tiles which took forever to fix. It honestly gets old having people in the house day after day fixing things that should have been done right the first time. There are also some tiles that are uneven I have found, but there is no way I want his company back in my house; even if it is a rental.
Brian could tell I was not happy with the job that was done and stopped calling me and I never saw him after he turned red in the face. Probably a good thing for his well-being. However what kind of business owner doens't come by for a final walk through? At this point in the process I wasn't surprised, but just filled with compounded disappointment. Not a way to run a business at all.
Thank goodness I do not live in the house as I would continuously be confronted with the still existing flaws his company made. I don't think Brian understands that some customers may live in the house that they do work on and to them it will be one of the most important decisions they make. They will have to live in a house that Brian or his crew works on and see the craftsmanship, or lack thereof, everyday. To them it is so important; to Brian it will just be another job that gets half-a$$ed.
I would like to send a warning shout across the bow of anyone considering using his company for construction. Please read my review. If you decide to go with his company, I hope things turn out better than they did for me.
Brian, get with it, the customer is always right.
J. Warner
Chicago, IL.
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