I have never experienced a more unprofessional fast food restaurant in my life. My friend and I had ordered online at 10:30pm so I could pick it up and go back to work because we work nights. I guess we should have clicked the drive thru option instead of carry out but I didn't realize how late it was and that the dining area was closed already. So I go through the drive thru and they tell me they don't have access to online orders and that I should come back at 10 am because they might charge my card for it. I ask if there's anything they can do and I get told no. So after debating going somewhere else I end up just ordering the two things we ordered online and end up sitting waiting for my food for ten minutes. They didn't give me sauce, gave me a size small for a meal that I said was medium multiple times. The lady in the drive thru was talking to her coworkers in the background as well. The first thing she says to me after she takes my payment is "sorry it smells so bad in here". Uh.. okay? She was also playing on her phone. I get my food and ask for a receipt because they hadn't given me one and they say they are out of receipt papers so I can't even prove that they messed up my order.
I'm just glad I was able to cancel my online order and get refunded the money that they already had taken out.