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| - Lots of bad reviews on this place, but every place on yelp seems to be getting worse, because people are more likely to report bad problems then praise, so I figured I'd try it since it was the closest one that takes walk ins.
It is located on the same piece of land as the saint rose hospital that is at St.Rose and Eastern. There is no exterior sign that says Quest Diagnostics on the outside of the building, so you need to know where it is to find it. It's in rm309 on the 3rd floor of the Dell Web Building. The Dell Web Building is the part of the hospital that is located closest to the St Rose and Eastern intersection, just west of the garage. The entrance is between the garage and the dell web building.
This quest is part of the hospital so expect it to busier than others, and expect 2/3 of the other guests to be senior that need extra attention and help. No problems there as the staff seem to be able to handle all their needs. They allow you to request a specific person to draw your blood, I watched two older ladies make special request for their favorite. There were two people working the desk and I saw at least six people drawing blood.
I didn't have a reservation, I tried to make one, but couldn't. That would be my only complaint. I tried making an appointment through the website 3 times, but every time I picked one of the time slots it said was open, and finished putting in all my info, and clicking submit, then I would get a "that appointment time is no longer available." It happened 3 times, so I decided to call. I got a call center. No foreign accent, so I'm guessing somewhere in North America, but off and on it would sound like she had swallowed the phone, truly. After a couple tries to communicate with her, I politely excused myself and hung up. Then I just decided to walk in.
Got there about 11:15. When I walked in, and saw that there was already at least 15 people, I expected to wait for at least an hour, maybe an hour an half. So I signed in, gave the guy behind the counter my paperwork and insurance card, and sat down with my phone to read some articles I'd been saving. I only waited about 15-20 minutes. Not even enough time to get through two articles. I've waited longer before, with an appointment, at some Dr's offices.
Alie called me back. Nice lady, thin German(I believe) lady, with the German blond hair. Greeted me with a smile and immediately struck up a conversation with me. I don't have a problem with needles like some people, including my wife, but I can totally see how she worked like this to help keep your mind off of the needle and blood. When it came time to stick the needle in, I'm not the type to clinch up, look away, and in hale sharply at the slightest touch. I'll usually watch, but even watching, Alie was soo good with the needle that I didnt feel a thing.
I had to leave a urine sample as well, so she instructed me in the where and what and how, then said goodbye. While waiting for my turn at the restroom, I watched her working with her next patient, an older gentleman, and she was just as good with him, she actually seemed to enjoy working with the patients.
My wife is one of those people who is very very affraid of needles and blood. I'll be bringing my wife here and requesting Alie the next time my wife has to have blood work done.
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