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  • Reason for rating: Baked goods are amazing but the customer service is some of the worst I've experienced. *Phone ordered a cheesecake for my husbands bday. From our previous experience there we were advised to order cheesecakes at least two days in advance. So I did and that was no problem. *Previous visit a few months ago had their cannolis and they were the best I've had so far. The cheesecake was thick, rich, and really creamy. You can tell they do out a lot of time and dedication into their goods. It is top notch flavor and ingredients. *Staff treats you as if your a burden. I witnessed it with other customers as well as I was waiting. On this most recent visit. There were two other customers there before me. They looked irritated when I walked in. I stood at the counter for at about 5-8 min until I could see people shuffling in the back. No one was in the lobby to greet customers or offer assistance. One customer came in saying she had been waiting for 20 min. I don't know how long the couple had been waiting. A couple of people kept peeping from the back of the kitchen and finally one of them came out to take care of us. Other than the customer service (which is half of any establishment) their baking is excellent. Needless to say I will continue to call in my orders. Seems like I get better service that way.
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