I normally take my 3 year old son to this location & Nicole Blue (Manager) normally cuts his hair because she has patience with my toddler that moves around a lot. Nicole wasn't there this last time my husband & I took my son so another stylist ended up cutting it. We had her use the clippers instead of scissors to make it easier for her & my son since he moves around quite a bit. My son was crying the whole time during the haircut; halfway through the haircut another hairstylist shouts at us & says "You need to stop right now, you're torturing him and we have customers here!" The lady cutting my son's hair ended up stopping halfway through the haircut. As I am paying full price for my husband's haircut as well as my son's unfinished haircut with patches on his head I say to the stylist that cut my son's hair "He's a kid, kids cry. He has patches on his head & I just paid full price for his haircut?". I received no answer to my question or apology. All the hairstylist there that day had horrible customer service skills. We felt discriminated against because of my crying 3 year old son. Everywhere I go there are kids that cry in public areas. We should not be cheated out on the same level of service that people with no kids get. (8-31-13)
Additional Information:
I just wanted to add, since our ordeal... The owner has been in contact with me via email. He mailed me a check for my son's haircut & was proactive with making changes to how the situation should have been handled by his staff.