Staff and owner was so rude! Bad attitude from the moment we walked in. Asked for insurance and said she had to call them to verify that it covered commercial truck driving?!?! Rented moving trucks numerous times and never had that happen. It was a Sunday and insurance offices aren't open. She tried to insist we take the budget insurance but I declined.
Then after that insurance hassle they made me move my car from the front parking space because that's for "quick customers" although there was no sign stating that. So I moved my car to the other parking spot.
Don't use them unless you want to be treated badly and pay for it!
AFTERNOTE:
After posting the review I received a call from the office manager who I dealt with and someone from corporate both apologizing for the unsatisfactory service I received. They explained that they should have expressed some of the issues I had were corporate Budget truck regulations and they should have explained that better.
They also acknowledged that the parking spot I used should have been designated as short-term parking.
Their response to the critical yelp review was immediate and helpful. I have adjusted the review to a 3-star to reflect the problematic response.