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| - Chapter 1. The Battle With Ashley
My previous experience with Ashley Furniture was nothing short of a living nightmare. Let's start from the begining. I bought a very nice bed roughly 2 weeks ago and the battle to get the piece of furniture was parallel to visiting the DMV. Myself, being a normal American, works from 9-5 Monday through Friday, which of course is the only time they deliver. I however was well prepared to have a house sitter ready to accept the bed at the PROMISED 30 minute headsup call Ashley would provide. the day of the delivery I recieved a...1 minute heads up...you didn't read that incorrectly, and no I did not forget a "0". Now CES hasn't happened yet, so i can't be completely positive that teleportation hasn't been invented yet...but needless to say I did not make it home in one minute. I rushed home as quickly as possible, but the delivery men wouln't give me longer than 7 minutes until they left with my bed.
Chapter 2. Hells Journey
I called the oh so glorious Ashley furniture customer service line quite upset about the debacle, but let's say the employees aren't even as close to as bright as the lamps they sell. I told them I needed my bed the next day and that there was no excuse for their impromtu visit to my residence. They ran around in circles passing me off from customer service rep to the next. They asked if the following Saturday afternoon worked and I said "NO" so we resolved it to a Sunday Delivery... all seemed well.
Chapter 3. An Unwelcome Visitor
That Saturday afternoon I am away from my residence and I get a call from my good friend Ashley, assuming that they are simply confirming my reservation the following day....NOPE! they were at my front door with my bed, and were quite curious as to why I wasn't answering. NO dumb dumbs,,,,I SAID SUNDAY!
Chaper 4. The Never-ending Journey
I assumed with the double whammy of a screw up, Ashley would have woken up and begun to help me resolve this problem. I guess I didn' consider that none of them could wake up...because none of them have beds, because theyre all waiting on the stupid delivery to show up!!!!!!!!! The said the earliest they could show up would be the following Tuesday......I JUST WANT MY BED!!!!!!!! I'm not trying to climb Everest or get into MIT...I JUST WANT MY BED!!!!!
Chapter 5. The Final Battle
Tuesday rolls around and its time for redemption, its your turn Ashley, step up to the plate and do the job you set out to do. I am sitting in a corner with a blanket, cup of tea, and a somber soul, beaten from the experience, with no place to lay my head (because I don't have a bed.) I have my house sitter on high alert for Ashley to give us the promised 30 min headsup.....nope they gave me none! 0! Zero! Ziltch! zéro! Luckily my house sitter is quite speedy and met the deliverers before they took off with my bed once again.
MORAL OF THE STORY:
DO NOT BUY ANYTHING FROM ASHLEY FURNITURE
(and if you do, bring you're own truck)
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