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  • Arguably some of the worst customer service (and salesmanship) that I've ever experienced from a major company. Headed in to this store to get an upgrade on my phone. The three employees talking amongst themselves acted like I had ruined their lunch break or something by politely asking someone to help me. I don't know the name of the one who did end up speaking with me - he certainly didn't ask for mine. I gathered he was a fairly new employee from how the others were talking with him. And that's fine. Everyone's new at some point, and I don't mind things taking a little longer. What was unacceptable was the level of condescension and apathy that characterized the whole visit. When I asked him to show me a few phones, not only did he not properly explain the differences of each, he acted like the entire process was a chore. Every time I asked a question, he gave me a look like "are you serious?" I could practically hear his eyes rolling when I asked him to further explain financing. The sheer amount of condescending looks and remarks made "Do you get it NOW?," "I can't POSSIBLY explain it any better than I just have," was just mind-boggling to me. I'm here to spend a few hundred dollars, a few thousand really, on your products and services. You would think I rate a little more consideration than you typical fast food customer. Frankly, if it wasn't for the time invested to that point I would have walked out. Never at any point of the visit did I feel the man was truly interested in helping me. He did seem to be a little more friendly near the end of the visit (presumably when he saw the numbers on the receipt), but ultimately? Too little too late. My advice is any store but this one.
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