I've been a patient of Dr. Wong for several years now, and I was excited when she opened up her new practice in the Southwest. Location is awesome. I was able to get my exam on my lunch break.
Staff is pleasant and super friendly. I received a courtesy phone call the day before my appointment as a reminder. Check-in was fast: this is where Dr. Wong's attention to detail and customer service shines. Her staff had already contacted my insurance company ahead of time to determine my eligibility and my benefits. They even filled out most of my paperwork. The only thing I had to do was quickly review my forms for accuracy and sign at the bottom. Service!
Dr. Wong's equipment is brand-spanking new, and the exam was fast and efficient. I got both contacts and glasses with this visit. Her staff even got me a great deal on contacts - $75 rebate. That made it cheaper than Costco.
If you've ever shopped for glasses, you're probably aware of how difficult it can be. For most optical shops, you try on a frame one at a time. It can take an hour or more to find a good pair. Not at Clearvision. Dr. Wong's staff has lots of experience and it definitely shows. I usually have a hard time finding glasses. I don't have much of a bridge on my nose and glasses typically don't stay on my face. Not a problem today. They found me a hip new pair of glasses that fit my face in just minutes.
As I was on my lunch break, I planned on just getting my exam and then coming back another day to get my glasses. Imagine my surprise when I got everything done in an hour! That included my exam, my contact fitting, my glasses, and my checkout.