We came here for the Christmas at the Princess display that runs from 5-10p during the holidays. If you eat here and spend at least $75, you get valet parking ($55 per car) and a wristband for the rides for free ($10 per person but free with valet parking). We had six people in two cars so I figured eating here would be a good deal with the xmas display as entertainment afterwards.
I made reservations for 6 on open table and was told they were fully committed until 830p when I tried to add two people. However, the restaurant was half empty, including two adjacent tables (minus one star).
While you valet at the Fairmont, you have to take a shuttle to the restaurant, which is a mile down. It was not bad and we didn't wait for the shuttle (tell your server when you get your check you need the shuttle). The driver, Warren, was very nice.
We were seated at the far end of the restaurant in the crappy side room with no view. There were plenty of other better tables but since they told me they were "fully committed" I didn't ask for a better table.
The appetizers were ok. Croquettes and lamb skewers were good and the angry sushi roll and hamachi were ok. Nothing to come back for. They didn't even give us enough chopsticks (3 sets of chopsticks for 6 Asian persons!). The snapper was a meager appetizer portion and was pretty bland and tortillas were soggy and cold. It was close to $30 and wasn't worth it. The pork belly was overcooked and the scallops were ok. The Mac and cheese was the best dish along with the complimentary cheese bread. The side of Brussel sprouts was sour. (minus another star for the lackluster food).
My Moscow mule was ok. It was also $15. But at least it was in a proper copper mug, right?
The waitress was ok but her Mexican snapper recommendation was a flop. The bussing service was a bit rushed and disorganized when clearing the table - they were either too fast or aggressive or appetizer dishes piled up.
The only reason why we are here was bc the other restaurant was booked and now I can see why. The food was disjointed and lacked basic technique. The service is what you would expect from Red Robin but not the Fairmont. I will not be back.